Returns & Exchanges Policy

RETURNS & EXCHANGES POLICY

 

Thank you for choosing Belle Anna. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at support@belle-anna.com.

  

Eligibility:


 
(1) For our US-based customers, we offer both refunds and exchanges.
 
(2) For International customers, we cannot process exchanges at this time. If you are an international customer and would like to exchange your item for a different style, size, or color, please return it for store credit and repurchase your desired item once your credit has been issued.
 
(3) All apparel items (excluding Archive and sale items) are eligible for returns. Swimwear qualifies for exchanges or store credit only.
 
(4) Please initiate requests within 14 days of receiving your item, and ensure items are returned in new condition with tags and hygiene stickers intact. All items will be inspected upon arrival.

   

Shipping:


 
(1) Pre-paid labels for all US-based returns and exchanges will be provided.
 
(2) International customers may be able to generate a return label through the Returns Portal, depending on their location.

  

Fees:


 
(1) All original shipping charges and package protection fees are final and non-refundable, except as required by law for EU/EFTA customers (see EU Right of Withdrawal below).
 
(2) US exchanges & returns for store credit: free. 
 
(3) US returns for a refund: $10 return fee. 
 
(4) International returns for refund: full return shipping cost deducted from refund amount (fees vary by location).
 
(5) International returns for store credit: 50% of return shipping cost deducted (fees vary by location).


US BASED RETURN INSTRUCTIONS

  

Thank you for choosing Belle Anna. Please review our instructions for domestic returns and exchanges. If you have any questions, please email us at support@belle-anna.com.

   

(1) Start Your Return

 
Begin by visiting our Returns Portal and entering your order number and zip code. For order number assistance, please email us at support@belle-anna.com.

  

(2) Select Your Return Option

  
Follow the on-screen instructions to process your exchange or return. 

   

(3) Label & Drop-off

 
Choose the QR code option in our Returns Portal. Bring your packed item and QR code to any USPS location, and they’ll scan it to print the label and ship your return—no printing needed. Alternatively, you may print and attach your label manually.

  

(4) Completion

 
Once your return is received and inspected by our warehouse, exchanges will ship automatically. Store credit or refunds will be issued upon receipt and inspection of your items.

INTERNATIONAL RETURN INSTRUCTIONS

 

Thank you for choosing Belle Anna. Please review our detailed instructions for international returns. If you have any questions or concerns, please email us at support@belle-anna.com.

  

(1) Start Your Return

 

Initiate your return by visiting our Returns Portal.

 

(2) Select Your Return Option

 

Follow the on-screen instructions to process your return for a refund or store credit. Please note that we do not currently support international exchanges. If you’d like to exchange your item for a different color or style, select store credit and use the code at checkout to order your new item.

 

(3) Shipping

  

At the end of the process, you’ll see if a pre-generated return label is available for your location. If not, please ship your return to the address below:

  

Belle Anna (Your name, order number)
1715 W Rosecrans Ave
Gardena, California 90249

  

Customers opting for store credit will have 50% of their return shipping costs covered by us. For returns seeking a refund, the full cost of the return label will be deducted from the refund amount.

  

(4) Tracking

 
If you create your own return label, please keep a record of your tracking number and email it to support@belle-anna.com.

 

(5) Completion

 
Store credit or refunds will be issued upon receipt and inspection of your items.

 

EU RIGHT OF WITHDRAWAL

 

If you are located in the EU or EFTA (Norway, Iceland, Liechtenstein), you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

 

To exercise this right, initiate your return through our Returns Portal. You will receive an automatic confirmation email upon submission.

 

Upon withdrawal:

 

  • We will refund the original order value, including original outbound shipping costs, within 14 days of receiving your returned items.
  • Return shipping costs are your responsibility unless the item is defective or incorrect.
  • Items must be returned in new, unworn condition with tags and hygiene stickers intact.

 

Note on EU customs duties: From July 1, 2026, EU customs regulations impose a €3 duty per line item on shipments valued up to €150. This duty is assessed by EU customs authorities and is generally not refunded on returned goods. We recommend reviewing your country's customs authority for guidance on duty recovery.