You will receive notifications to your email when your order is confirmed, shipped, and delivered. You can also email us with your order # at support@belle-anna.com and ask.  If you ordered a pre-order item, the delivery date will be available in the product description of the item you purchased. 

If your order has not been shipped you may cancel your order by emailing us with your name and order number at support@belle-anna.com

If your order has not been shipped yet you may change your order by emailing us with order details. If your order has been shipped, you can return or exchange it by following our exchange instructions. 

You can use your discount code at the checkout page. 

No, you can only use one discount code per order.

If you use more than one discount code at once, they will not work. If you are trying to use the 10% off code more than once, it will not work. If you are still having trouble, please email us at support@belle-anna.com

Your order number will be sent to you in a confirmation email following purchase. If you are having trouble locating it, please email us at support@belle-anna.com with your name & email address and we will assist you. 

We offer exchanges or store credit for all unworn items, excluding items purchased during a sale, or Archive items. We allow returns on all non-sale items excluding swim. To process a return or exchange, follow the step by step instructions on our Returns page. 

In the rare instance that you package was faulty, we are happy to replace the item or refund you. Please submit a request through our returns portal and upload a photo of the faulty/damaged item and we will get back to you the following business day.  A photo submission is required to process a replacement or refund. 

At checkout, our shipping protection program through Route is automatically added to cart. Unless you manually opt out, your package is covered and you are eligible for a full replacement. For steps on how to receive a replacement, go to our "Shipping" Tab. 

If your package was returned back to us, in most cases it was due to an incomplete or incorrect address provided at checkout. If that is the case, we can re-ship your package after additional shipping fees are paid and the original package is returned to us.  If an incomplete address was provided and we do not receive the package back to us, we cannot provide a refund.

All orders ship from Los Angeles and are subject to the local taxes and duties of the destination country. To avoid surprise fees, applicable duties and taxes are added at checkout. Customers are responsible for taxes and duties.

For EU customers: From July 1, 2026, a €3 customs duty per line item applies to orders valued up to €150, as part of the EU Customs Reform. This fee is collected at checkout and is generally non-refundable in the event of a return.

If you received the incorrect item, please let our customer service team know by contacting support@belle-anna.com. Please add your Name and Order # in an email and a member of our team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

We ship Monday through Friday with the exception of US holidays.

All of our prices are shown the currency of the country you are located in. 

Yes, we charge sales tax on all US orders in each state.

Yes, we do on our online shop on the last page of the "ALL" section.